If your PC, Laptop, Mac or tablet is not working as it should, GAJIT Computer Services can help!
Call us now: 01305 300147
Or fill out our contact form.
08:30 - 17:30
Evenings and Weekends by appointment. Please call and leave a message at any time.
GAJIT Computer Services
1. TheseTerms & Conditions
1.1 These are
the terms and conditions for the services provided by Garry James, trading as GAJIT
Computer Services the “Organisation /We /Us” to you, the “Client”. By ordering any service from the Organisation you agree to be bound by these terms and conditions.
2. Order Process
2.1 The services provided by the Organisation can be ordered in the following ways:
2.1.1 Via the contact form on the Organisation website located at http://www.gajitcomputerservices.co.uk
2.1.2 Telephoning our sales department on the number listed at the bottom of these terms and conditions.
2.1.3 Emailing our sales department using the email address at the bottom of these terms and conditions.
person or persons ordering any service must have the requisite authority to order such a service
on behalf of the Client. This authority will be assumed at the time of the order.
acceptance and confirmation of an order you will receive a booking reference and where
possible a booked service slot (where the service is to be provided on-site).
3. Payment & Title
3.1 Payment may be made by a valid and current credit or debit card, cash or by cheque.
3.2 Payment by credit or debit card can be made via telephone.
security reasons we do not accept credit or debit card details via email and so you should not
send your card details via email.
payments by cheque any goods will not be released or any services to be provided will not commence
until the cheque payment has cleared our company accounts.
can be invoiced, subject to a credit check being carried out by us and the Client
passing any such credit check and satisfying us as to their credit-worthiness.
goods are purchased from the Organisation, title to such goods only pass to the Client
once a complete and valid payment is made by the Client and received by the Organisation for those goods.
4. Services Provided
4.1 The Organisation provides the following services:
4.1.1 Desktop, laptop and fileserver computer hardware repairs, parts replacement and upgrades for
Windows and Apple Mac operating systems.
installation and configuration of new desktop or laptop computers running Windows or Apple Mac
operating systems. Whether the computers are provided directly by us or by a third party supplier.
configuration or upgrading of operating systems, software and third party
software for desktop and laptop computers running Windows or Apple Mac operating
systems. Whether the software is provided directly by us or by a third party
installation, configuration or upgrading of wired or wireless hardware,
software and cabling for computer networks. Whether provided directly by us or
by a third party supplier.
configuration or upgrading of hardware and software security products,
including anti-virus software, hardware & software firewalls, virtual
private networks (VPNs) and other anti-intrusion and physical security
equipment. Whether provided directly by us or by a third party supplier.
configuration or upgrading of fileservers running Windows or Apple Mac
operating systems. Whether the fileservers are provided directly by us or by a
third party supplier.
configuration or upgrading of fileserver operating systems, software and third
party software for fileservers running Windows or Apple Mac operating systems.
Whether the software is provided directly by us or by a third party supplier.
configuration or upgrading of hardware and software for virtualisation. Whether
provided directly by us or by a third party supplier.
4.1.9 Additional services not listed above can be quoted for on request.
5. On-Site and Off-Site
services detailed above can be provided on-site or off-site, depending upon the nature of the
service required, availability of parts and products and the ease of configuring any product or service either on-site or off-site.
5.2 At the
time of booking you will be informed as to which elements of any service will be provided
on-site or off-site.
6. Remote Access
6.1 Where possible we may use remote access tools to access Client equipment.
6.2 We shall make an assessment as to whether remote access is suitable and possible in each case.
7. On-Site Requirements
7.1 The following are required for all on-site visits and repairs:
7.1.1 Easy access to the equipment to be serviced and the surrounding area.
and mains power, and where necessary a fully functioning telephone line, with or without
internet access, (as applicable).
7.1.3 A person on-site with knowledge of the issue or issues affecting the equipment.
person on-site with administrator level access privileges to the relevant equipment, (where
original and licensed versions of any software required, (unless being supplied by us.)
Please note that we will not use, install or configure any unlicensed, copied or counterfeit software.
8. Data Backup & Loss
8.1 It is the
sole responsibility of the Client to ensure that all data on any equipment is backed
up and appropriately stored before any work commences.
8.2 We will
not be liable for any data loss occurring on any equipment or data loss caused by the
Client’s failure to put in place or correctly operate appropriate data backup and storage procedures.
9. Cancelling or Changing An Appointment
9.1 A minimum of 24 hours notice will be required in order to cancel or change an appointment.
less than 24 hours notice of cancellation is provided by the Client we reserve the right to
withhold up to 10% of any fees already paid by the Client in the form of a cancellation fee.
10. Missed Appointments
10.1 Any missed appointments will need to be re-booked by the Client.
re-booking we will attempt to provide a convenient replacement slot, however we cannot guarantee
that we will be able to provide a suitable slot.
hardware and equipment supplied and fitted by us is guaranteed for a minimum of 12 months
(or more depending upon the manufacturer’s own warranty).
11.2 All other work carried out by us is guaranteed for a period of 3 months.
warranty will be declared void where any failures or errors are caused by the subsequent
incorrect use or maintenance of any item installed or configured by us.
software supplied and installed by us will be original and will be appropriately licensed. This
will include an appropriate numbers of copies or seats when used by more than one user.
12.2 We will
not install, attempt to configure or update any software, which appears to us to be
unlicensed, improperly licensed, copied, or counterfeit.
13. Limitation of Liability
13.1 We shall
be not be liable to you as the Client in contract, tort, or otherwise (including
negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for any loss of business, contracts, profits, damage to goodwill or anticipated savings or for any indirect or consequential or loss whatsoever.
in this Agreement shall exclude or limit liability for death or personal injury
resulting from the negligence of either party or their servants, agents or employees.
14. Force Majeure
party shall be liable for delay or failure to perform any obligation under this Agreement
if the delay or failure is caused by any circumstances beyond its reasonable control, including but not limited to acts of god, war, civil disorder or industrial dispute. If such delay or failure continues for a period of at least
30 days, the party not subject to the force majeure shall be entitled to terminate this Agreement by notice in writing to the other.
Client undertakes during the period of working carried out by us and for a period of twelve
months after its completion not to directly or indirectly solicit or induce any of the Organisation's employees to leave the employment of the Organisation whether to work on a freelance or consultancy basis or to be directly employed by the Client.
by the Organisation to enforce any accrued rights under this Agreement is not to be
taken as or deemed to be a waiver of those rights unless acknowledged by the Organisation in writing.
16.2 It is
hereby declared that the foregoing paragraphs, sub-paragraphs and clauses of this Agreement
shall be read and construed independently of each other. Should any part of this Agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
Organisation reserves the right to change these terms and conditions at any time on giving
notice to Clients affected.
Agreement sets out the entire agreement and understanding between the Organisation and the
Client and is in substitution of any previous written or oral agreements between the Organisation and the Client.
Agreement shall be interpreted construed and enforced in accordance with English law and shall
be subject to the exclusive jurisdiction of the English Courts.
18. Organisation Contact Details
Our contact details are as follows:
GAJIT Computer Services
F7D Lynch Lane Offices
Tel: 01305 300147
Mobile: 07896 808886